What is the general return policy on Poridheo?

We want to ensure you have a hassle-free shopping experience, where you can confidently make purchases. 
Poridheo provides a 15-Day Money Back Guarantee. The following table shows the product-specific return policy for Poridheo.

Product-specific return policy for Poridheo Retail:

Category	Defective or Damaged	Other Reasons
Men’s Wear	15 Days Replacement/ Money Back Guarantee	15 Days Money Back Guarantee
Women’s Wear	15 Days Replacement/ Money Back Guarantee	15 Days Money Back Guarantee

What is the Poridheo Return Policy?

If you have received a damaged item or it does not match the description provided by the Poridheo, you can return it to the Poridheo and get a replacement within 15 days of delivery at no extra cost.

Please contact us with your replacement request within 15 days from the date of delivery of the product.

Make sure you do the recordings of the package while opening the same. The Video should clearly show the full package with address details, and then open the package and make the video. We will ask for the video if you claim the return for either damage or other reason. If the video is not taken, we are not liable to return anything.

Once Poridheo accepts the return request, the item will be recalled, and a replacement will be shipped to you.

What is the 15 Days Replacement Guarantee?

If you have received a damaged or defective product, you can return it to get a replacement within 15 days of delivery at no extra cost.

Please contact us with a replacement request within 15 days of delivery. The item will be recalled and a brand-new replacement will be shipped to you at no extra cost.

Make sure you do the recordings of the package while opening the same. The Video should clearly show the full package with address details, and then open the package and make the video. We will ask for the video if you claim the return for either damage or other reason. If the video is not taken, we are not liable to return anything.

What is the 15 Days Exchange Policy?

In case of damaged or defective Poridheo products, you can initiate a return for a replacement under the 15-Day Replacement Guarantee.

Please contact us with your exchange request within 15 days from the date of delivery. The original item will be recalled and the exchange will be shipped to you.

The product should be returned in its actual condition at the time of delivery. Please ensure that Poridheo products are not used (other than trials). Retain original tags and accessories. Branded packaging should be returned in an undamaged condition with the product.

Make sure you do the recordings of the package while opening the same. The Video should clearly show the full package with address details, and then open the package and make the video. We will ask for the video if you claim the return for either damage or other reason. If the video is not taken, we are not liable to return anything.

What are the conditions for initiating a return?

Damages due to misuse of products are not covered under the policy. Consumable items that have been used. Products with tampered or missing serial numbers are likewise ineligible.

‘Damage’ or ‘defect’ is as defined under the manufacturer’s warranty. Please return the item in the actual condition you received it with all its original packaging and accessories.

Replacement can be for the entire product or part(s) of the product subject to availability of the same.

How do I return an item purchased on www.poridheo.com?

To return an item purchased on www.poridheo.com, please refer to the corresponding return policy of Poridheo. You can then contact us for initiating the return.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case your product has been shipped but has not yet been delivered, cancel Contact Us. Unfortunately, an order cannot be canceled in case a delivery has already been made.

In order to cancel your order:

• Log into your Poridheo account and go to the ‘My Accounts’ page.
• Select the Orders section under that page. It will show you all the Orders.
• Identify the Order you want to cancel and click on the corresponding ‘Cancel’ Button/Link to cancel that order.
• Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

Why do I see a disabled ‘Cancel’ button/link?

A disabled or invisible ‘Cancel’ button/link can mean the following things:

• The order has already been under processing by Poridheo.
• The order has already been shipped by Poridheo.
• The item has a quantity greater than one associated with it.
• The order is non-refundable.
• In any of the above cases, you can get in touch with our Customer Support for more information.

How long will it take to process my cancellation request?

Once you request the cancellation of your order, it will take us a maximum of 5 business days to cancel the order and initiate a refund. You will be notified of the same.

However, if you opt for having the money transferred back to the source of the transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post-confirmation of cancellation/refund by Poridheo.

What are the modes of refund available after cancellation?

In order to confirm the cancellation of your order, you need to indicate your refund preference.

• Following is the mode of refund:

Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction. Once you have requested the cancellation of your order, Poridheo will complete the cancellation and initiate the refund, depending on your preference.

• Direct Contact For Cancellations and Returns Policy.

Write us at customercare@poridheo.com with the subject line Cancellations and Returns Policy or call on +919836441010 for more details about the Cancellations And Returns Policy.