Terms and Condition


URBANCRAF FASHION RETAIL referred to as Urbancraf, office at Atri Green Valley, Block 3, 1E, 456, Dwarir Rd, Chowhati Battola Bazar, Rajpur, Kolkata, West Bengal, 700151. Poridheo.com, referred to as poridheo is a brand under Urbancraf.

On poridheo customers will be offered goods. The offering on this site is only directed at end users of legal age (18+yrs+). Goods will only be sold in normal household quantities. These terms and conditions find application in all contracts which members enter into via poridheo as well as all general business relationships between poridheo and its customers. poridheo does not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays. No Delivery from the Office will be made on Sundays and other statutory holidays.


We ensure that we do everything with love & affection for our products.


  • As part of the registration as a customer of poridheo you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. To facilitate access to the online service on poridheo, you will receive a password. You are obliged to treat this password and any other access data confidential and protected from access by unauthorized third parties. poridheo reserves the right to refuse registration without giving reasons.
  • You indemnify poridheo completely of any claim by third parties on first demand. By transmitting the contents to poridheo, you grant poridheo all exclusive rights of use over time, space, and content without restriction, including transfer to a third party, which poridheo requires for publication and dissemination, even in part, to poridheo. Poridheo is entitled to store or release content and reserves the right to cancel, reduce modifier, or correction of such content.
  • You may not use poridheo outside the intended frame to disrupt or manipulate particular technical processes. Interventions with the intention to seek unjustified advantage to the detriment of poridheo or other members will result in the immediate loss of the right to purchase on poridheo and the revocation of the customer’s account as a consequence.
  • You are only permitted to register and use one membership account at a time. Multiple registrations will be deleted by poridheo.
  • In the password-protected area on poridheo you can access your recently shipped and/or completed orders. In this area, you can also change, administer and save your own data and potential subscriptions of newsletters.
  • Poridheo reserves the right to issue a warning, to terminate your membership or to modify or delete content you have submitted if you violate any of the provisions of this Section 3. Any claims for damages by poridheo remain unaffected.


  • At the conclusion of contracts on poridheo your contractual partner is solely poridheo.
  • Poridheo is operated in English; poridheo contracts are concluded exclusively in English.
  • By submitting an order by clicking “order or buy now” you make a binding contract offer. After submitting your order, you will receive a confirmation email from poridheo. The confirmation email does not constitute acceptance of the contract. The declaration of acceptance of the contract consists of the shipping of the goods. When ordering multiple items, the acceptance of the contract applies only to goods actually shipped.
  • In cases where prices are displayed incorrectly on poridheo due to technical errors, Poridheo is entitled to action for nullification. The burden of proof regarding an error lies with Poridheo. Payments already made will be refunded immediately.


  • For orders on poridheo the prices which are listed at the time of your order on the product page apply. These prices are inclusive of taxes.
  • For returns of products, contact poridheo customer support via customercare@poridheo.com.


Poridheo reserves the right to exclude any payment methods for individual goods and to refer to the other payment methods.


  • Delivery will only be given to the shipping address provided by you. It is your responsibility that it is possible to ship to the address during normal working hours.
  • Poridheo ships according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products the timelines are longer due to availability of products. Typical time of shipment is 2 to 3 weeks’ time after you order. Customers will be notified via email if there is delay due of unavailability of the products.
  • Poridheo does not assume any sourcing risk especially with reference to a purchase by description.
  • In cases of force majeure, shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy or resource scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which poridheo cannot be held responsible. Starting and ending points of such shipping impediments will be communicated immediately by poridheo.
  • Poridheo reserves the right to cancel the contract should delivery fail three times through fault of the customer. Payments already made will be refunded or store credit will be given depending on the scenario.
  • Poridheo asks you to immediately inform the deliverer and poridheo as soon as possible about obvious transport damage. Doing so has no influence on your warranty rights, but will help poridheo to make its own claims against the supplier


Ownership of the goods is transferred to the member upon full payment.


Poridheo is liable only for intent and gross negligence unless there are fraudulently concealed damages, damages for loss of life, limb, or health, or damage arising from any infringement of essential contractual obligations. The same applies to violations by poridheo’s agents.


The satisfaction of our members is close to our hearts. Therefore, we endeavor to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: customercare@poridheo.com.


As part of your registration as a customer on poridheo you will be asked to provide personal data. This is data that is required by poridheo to process the contracts concluded on poridheo. All personal data is confidential and will be treated by poridheo in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions poridheo uses the latest encryption techniques through our payment gateways.


All rights to use imagery on poridheo lie with poridheo or our partners. The use of the material – in whatever form – is prohibited unless explicit permission from poridheo has been granted.


  • Should any provision of this agreement be legally void, this does not invalidate the whole contract. Instead, the invalid provision shall be replaced with an effective provision with the same economic purpose. The same applies to possible gaps in this contract.
  • Poridheo reserves the right to amend these terms and conditions for future business. Excluded from this are unreasonable changes, especially pertaining to essential contract elements, such as the main benefits owed, which would be subject to a contract modification. poridheo will notify you of changes to the Terms and Conditions in a timely fashion. Notification of changes will include a reference to the possibility and the period of objection and the significance or consequences of the omission of contradiction. If you do not contradict the validity of the amended Terms and Conditions within two weeks of the day following the receipt of the notification of change to you, the amended terms and conditions shall be deemed accepted by you.

Additional Assistance

If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us at: customercare@poridheo.com

We will respond you within one weeks’ time after analyzing your complaint.